During the year we made provisions to pay $1,045 million in claims to our customers who suffered insured losses. This included support for various natural catastrophes in Australia during the period. We paid $201 million in wages and salaries to our 3,092 (full-time equivalent) employees. In addition we made provisions to pay $45 million in fire service levies.

We also purchased 26,074 tonnes of carbon credits under the New South Wales Greenhouse Gas Abatement Scheme. The investment has enabled other carbon dioxide emitters participating in the scheme to reduce their emissions and by WI retiring these credits we will offset our Australian emissions for the 12 months to 30 June 2010.